Delivery & Returns

All orders are packed and dispatched within 1 business day. We ship Australia-wide via Australia Post.

Standard shipping takes 2-3 business days after dispatch. Delivery timeframes may vary depending on your location.

Express shipping is available at checkout for faster delivery.

Standard shipping is free on orders over $99. For orders under $99, the shipping cost is shown at checkout.

You will receive a shipping confirmation email with a tracking number on the day your order is dispatched.

Items can be returned within 30 days of purchase if unused and in original condition with original packaging and tags. Contact hello@billytote.com.au with your order number to initiate a return.

Return shipping costs are the responsibility of the customer. Original shipping costs are non-refundable. Approved refunds are credited to the original payment method.

If your item arrives faulty, damaged, or incorrect, contact us immediately with your order number and photos. Your rights under the Australian Consumer Law are protected — we will arrange repair, replacement, or refund.

If your parcel is delayed or missing, contact us and we will investigate and assist with Australia Post. Please double-check your delivery details before placing an order.

Have questions about delivery or returns? Contact us at hello@billytote.com.au. We're here to help.