Delivery & Returns

All orders are packed and dispatched within 1 business day. We ship Australia-wide via Australia Post.

Standard shipping takes 2-4 business days after dispatch to most locations. Delivery timeframes may vary depending on your location.

Express shipping is available at checkout for faster delivery and takes 1-3 business days after dispatch to most locations.

Standard shipping is free on orders over $99. For orders under $99, the shipping cost is a flat $13.95 (or $19.95 for Express Post).

You will receive a shipping confirmation email with a tracking number on the day your order is dispatched.

The Billy Tote can be returned within 30 days of purchase if in original condition, for a full refund or a swap for another colour. Returns will not be accepted if the product is damaged or stained. Other Billy products (phone pouches, shoulder cushions, mesh produce bags) are not eligible for change-of-mind returns. To initiate a return, contact hello@billytote.com.au with your order number.

Return shipping costs are the customer's responsibility, and original shipping fees are non-refundable. Once inspected and approved, refunds will be credited back to your original payment method.

If your item arrives faulty, damaged, or incorrect, please contact us immediately. Clear photos of the fault, damage, or incorrect product along with your order number are required before we can process any return, replacement, or refund claim. Your rights under the Australian Consumer Law are fully protected, and we will arrange an appropriate repair, replacement, or refund.

If your parcel is delayed or missing, contact us and we will investigate and assist with Australia Post. Please double-check your delivery details before placing an order.

Have questions about delivery or returns? Contact us at hello@billytote.com.au. We're here to help.